Carpet Cleaners NW6 Terms and Conditions of Service
These Terms and Conditions set out the basis on which Carpet Cleaners NW6 provides cleaning services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Customer means the individual or organisation booking or receiving the services.
Company means Carpet Cleaners NW6, the provider of cleaning services.
Services means any carpet, upholstery, rug, mattress, curtain, or related cleaning and treatment services supplied by the Company.
Premises means the property or location where the Services are to be carried out.
Technician means an employee, contractor, or representative of the Company assigned to provide the Services.
2. Scope of Services
The Company provides professional carpet and related cleaning services within its advertised service area. The exact nature of the Services to be provided will be agreed at the time of booking and confirmed in a booking confirmation.
All Services are subject to availability and acceptance of the booking by the Company. The Company reserves the right to decline any booking without providing a reason, where it considers the work unsuitable, unsafe, or outside its normal scope of activity.
3. Booking Process
Bookings may be requested by the Customer via the Companys accepted communication channels. A booking is not confirmed until the Company has issued explicit confirmation and, where required, the Customer has paid any applicable deposit.
When making a booking, the Customer must provide accurate and complete information regarding the Premises, including access details, parking availability, the type and approximate size of the areas to be cleaned, and any known issues such as heavy soiling, staining, infestation, or pre-existing damage.
The Company may adjust the quoted price if, upon arrival, the actual condition or size of the work differs materially from the information provided at the time of booking. In such cases, the Technician will inform the Customer and seek approval before proceeding.
Minimum charges may apply per visit or per service type. Any such minimum charges will be notified to the Customer before confirming the booking.
4. Access and Customer Responsibilities
The Customer is responsible for providing safe and reasonable access to the Premises at the agreed date and time. This includes ensuring that someone over the age of 18 is present to grant access, and that the work areas are reasonably clear of personal items and obstacles.
Where parking is required, the Customer must make suitable arrangements for legal and safe parking close to the Premises. Any parking charges or fines incurred as a direct result of providing the Services may be added to the Customers invoice or deducted from any payment held.
The Customer must inform the Company of any health and safety risks at the Premises, including but not limited to loose floorboards, trip hazards, faulty electrics, or hazardous substances. The Company reserves the right to suspend or refuse Services where serious risks are identified.
5. Pricing and Quotations
Prices are generally based on the information provided by the Customer and may depend on room size, level of soiling, type of material, and any additional treatments requested. Quotations are given in good faith and are valid for a limited period as communicated by the Company.
All prices are stated in pounds sterling. Any applicable taxes will be included in the quoted amount where required by law. The Company reserves the right to revise prices from time to time, but such changes will not affect confirmed bookings already accepted by the Customer, except where the scope of work has changed.
6. Payments
Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due either at the time of booking or immediately upon completion of the Services.
The Company accepts the payment methods it makes available from time to time. The Customer must ensure that they are authorised to use the chosen payment method and that sufficient funds or credit are available.
For commercial customers or larger projects, the Company may require a deposit or stage payments before, during, and after completion of the Services. Where a deposit is required, the booking will not be confirmed until the deposit is received.
If payment is not made when due, the Company may charge interest on the outstanding amount at the statutory rate and may suspend further Services until all sums owed are paid in full.
7. Cancellations and Rescheduling
The Customer may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise agreed, the following will apply:
If the Customer cancels or reschedules more than 48 hours before the scheduled start time, any pre-paid amount may be refunded or applied to a new booking, subject to any non-refundable costs incurred by the Company.
If the Customer cancels or reschedules within 48 hours of the scheduled start time, the Company may charge a cancellation fee, up to a reasonable proportion of the booking value, to cover administrative and lost opportunity costs.
If the Technician attends the Premises at the agreed time and is unable to gain access, or if the Customer fails to provide safe working conditions, the visit may be treated as a late cancellation and charged accordingly.
The Company reserves the right to cancel or reschedule a booking due to unforeseen circumstances, including staff sickness, severe weather, equipment failure, or where access to the Premises is not possible. In such cases, the Company will notify the Customer as soon as reasonably practicable and, where possible, offer an alternative appointment. The Company is not liable for any consequential loss resulting from such cancellation or rescheduling.
8. Condition of Carpets and Materials
The Customer acknowledges that some carpets, rugs, upholstery, and textiles are sensitive to cleaning processes, and that results may vary depending on age, fibre type, previous cleaning methods, stains, and existing wear or damage.
The Company will use reasonable care and skill and will select appropriate cleaning methods based on industry practice and the information provided by the Customer. However, no guarantee is given that any specific stain, odour, or mark will be removed, or that the original appearance or colour will be restored.
The Customer must inform the Technician of any known colour instability, shrinkage, prior damage, or manufacturer guidance relating to the items to be cleaned. The Company accepts no liability for damage or deterioration arising from pre-existing conditions, hidden defects, or inaccurate information provided by the Customer.
9. Customer Satisfaction and Complaints
The Company aims to provide a high standard of service. If the Customer is not satisfied with the work performed, they should notify the Company as soon as possible, and in any event within 48 hours of completion of the Services.
Where a complaint is made within this timeframe and is considered reasonable, the Company may, at its discretion, return to the Premises to inspect the work and, if appropriate, re-clean the affected areas at no additional charge.
Complaints made after 48 hours may be more difficult to assess, due to subsequent use and external factors, and the Company may not be able to offer remedial action in such cases.
10. Liability and Limitations
The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability to the Customer is subject to the following limitations:
The Company is not liable for any loss, damage, cost, or expense arising from pre-existing damage, fair wear and tear, deterioration due to age or prior treatments, or from factors beyond the Companys reasonable control.
The Customer must remove or safely store all fragile, valuable, or irreplaceable items before the Services begin. The Company is not responsible for accidental damage to items that the Technician has not been made aware of or instructed not to move.
In the event of proven damage caused directly by the negligence of the Company or its Technicians, the Company may, at its option, repair the damage, arrange for a third party to repair it, or compensate the Customer up to a reasonable amount having regard to the age and condition of the item. The Company may request evidence of original purchase price and condition.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any other matter where liability cannot lawfully be limited or excluded.
11. Waste Handling and Environmental Regulations
The Company will handle and dispose of any waste generated during the provision of Services in compliance with applicable waste and environmental regulations. This may include the collection of soiled water, used cleaning materials, and other residues arising directly from the cleaning process.
Where practical and where permitted by law, certain non-hazardous residues may be disposed of via the Customers facilities, such as drains or waste containers, provided this does not contravene local regulations or cause damage. The Customer consents to such use of their facilities unless they explicitly instruct otherwise before the Services commence.
The Company will not remove or transport general household waste, bulky items, or hazardous materials from the Premises unless separately agreed as part of a specific service. The Customer remains responsible for the lawful disposal of any such waste.
The Customer agrees not to request or require the Company or its Technicians to dispose of waste in any unlawful manner. If the Company considers that a requested method of disposal would breach any regulation, it will refuse to comply, and this will not constitute a breach of contract by the Company.
12. Insurance
The Company maintains public liability and, where applicable, employers liability insurance at levels appropriate for the nature of its Services. Details of cover may be made available upon reasonable request.
The Customer is advised to maintain appropriate insurance for their own property and possessions, as the Companys insurance is not a substitute for household, contents, or business insurance.
13. Use of Premises and Utilities
The Customer agrees to provide reasonable use of electricity, water, and, where necessary, heating at the Premises for the duration of the Services, without additional charge to the Company.
The Technician may use the Customers sinks, basins, and other facilities as reasonably required to mix solutions and discharge non-hazardous wastewater, provided this is safe and lawful. The Technician will take reasonable care to avoid causing unnecessary mess or damage while doing so.
14. Force Majeure
The Company is not liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control. This may include, but is not limited to, extreme weather, natural disasters, acts of government or public authorities, power or transport failures, civil disturbance, or industrial disputes involving third parties.
If a force majeure event occurs, the Company will notify the Customer as soon as reasonably practicable and, where possible, arrange a new time for the Services once the event has ended.
15. Privacy and Data Protection
The Company collects and processes personal information about Customers as necessary to provide and manage the Services, including booking details, address information, and payment data. The Company will handle such information in accordance with applicable data protection laws and its internal policies.
The Company will not sell the Customers personal information to third parties. Personal data may be shared with insurers, payment processors, and subcontractors where necessary to provide the Services or comply with legal obligations.
16. Variations to Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular booking. The latest version may be made available upon request.
No variation of these Terms and Conditions requested by the Customer shall be binding unless expressly agreed in writing by the Company.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising under or in connection with these Terms and Conditions or the Services provided by the Company.
18. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.
19. Entire Agreement
These Terms and Conditions, together with any written booking confirmation or other documents expressly incorporated by reference, constitute the entire agreement between the Company and the Customer in relation to the Services. They supersede all prior discussions, correspondence, and understandings between the parties regarding the subject matter.
By proceeding with a booking, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.
