Terms and Conditions for Carpet Cleaners NW6
These Terms and Conditions set out the basis on which Carpet Cleaners NW6 provides domestic and commercial carpet cleaning services, together with related upholstery, rug, stain treatment and maintenance work where agreed in writing. By making a booking, you confirm that you have read, understood and accepted these terms. If you are booking on behalf of another person, you confirm that you are authorised to do so and that you have their permission to accept these terms on their behalf. These terms are designed to be clear, fair and practical, while protecting both the customer and the service provider.
In these terms, references to “we”, “us” and “our” mean the service provider trading as Carpet Cleaners NW6. References to “you” and “your” mean the customer, property owner, tenant, agent or other person requesting the service. Any variation to these terms must be agreed in writing before the appointment starts. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply.
Booking a cleaning appointment with carpet cleaners NW6 means you are asking us to provide professional services at the property you specify, on the date and time agreed, subject to access, safety and suitability of the items to be cleaned. All bookings are made on the basis of the information you provide, and accurate details are important so that we can allocate the appropriate time, equipment and cleaning method.
Booking process begins when you submit a request and we confirm availability. A booking is not final until we have accepted it and, where required, received any deposit or advance payment. Before the appointment, we may ask for details such as the type of carpet or fabric, approximate room sizes, access arrangements, parking constraints, existing stains, previous treatments and any special instructions. This information helps us to assess whether the work is suitable and to provide an informed estimate.
We may provide an estimated price based on the information given, but the final charge can change if the actual condition, scope or size of the job differs from what was described. If, on arrival, we discover that the cleaning request is materially different from the details supplied, we reserve the right to revise the quote, reduce the scope of work, reschedule the appointment or decline the job if it is unsafe, impractical or outside our capabilities. Any such decision will be made reasonably and, where possible, explained clearly before work begins.
It is your responsibility to ensure that someone over the age of 18 is available at the property at the agreed time, unless we have expressly agreed otherwise. You must also ensure that we have safe and reasonable access to the areas to be cleaned, including working water supply, electricity and sufficient space to operate equipment. Delays caused by lack of access, incorrect information, unsafe conditions or the absence of a suitable decision-maker may result in additional charges or cancellation fees.
Payments
Prices are normally stated as estimates or fixed quotations, depending on the nature of the work. Unless agreed otherwise in writing, payment is due immediately on completion of the service. We may accept payment by bank transfer, card payment or other approved methods, but we are not obliged to accept all payment types in every case. Any deposit requested is part payment of the total fee and may be non-refundable in the event of a late cancellation or failure to attend.If a quotation is based on room count, floor area, item count or a limited service scope, it applies only to the described work. Additional work requested on the day, including extra stain treatment, repeated extraction, heavy odour treatment, or work on items not previously declared, may be charged separately. We will usually explain such charges before proceeding. If payment is not made when due, we reserve the right to charge reasonable recovery costs, statutory interest where applicable, and any fees incurred in pursuing overdue sums.
All prices are stated in pounds sterling unless otherwise specified. Prices may include labour, standard cleaning chemicals and normal equipment use, but they do not automatically include parking charges, congestion-related costs, congestion-zone fees, tolls, specialist products, emergency call-outs or extraordinary disposal costs unless expressly stated. Where a written quotation has been issued, it remains valid for the period stated on that quotation or, if no period is stated, for a reasonable time subject to availability and material changes in cost.
Cancellations and rescheduling
You may cancel or reschedule a booking by giving reasonable notice. Unless otherwise agreed, cancellations made with less than 24 hours’ notice may incur a cancellation fee to reflect reserved time and lost work opportunities. If we have already travelled to the property, prepared materials or commenced the service, you may be charged for work completed and any unavoidable call-out costs. For larger or commercial jobs, a longer notice period may apply where stated in the quotation or booking confirmation.
We reserve the right to cancel or postpone an appointment if circumstances outside our control make performance impossible or unsafe. These may include severe weather, traffic disruption, staff illness, equipment failure, accident, property hazards, lack of access, utility failure or other events beyond our reasonable control. In such cases, we will aim to rearrange the service at the earliest practical opportunity. We will not be liable for any indirect losses arising from a cancellation or delay caused by such events.
If you fail to attend the appointment, are unavailable to grant access, or do not provide the facilities needed to complete the work, we may treat the booking as a late cancellation or failed visit and charge accordingly. Repeated changes or cancellations may also affect future availability. While we will always try to be flexible, we are entitled to manage our schedule efficiently and to recover reasonable costs where time has been reserved specifically for your booking.
Service standards and customer responsibilities
We aim to carry out all work with reasonable care and skill, using methods and products appropriate to the surfaces being treated. However, carpets, fabrics and soft furnishings vary significantly in age, condition, fibre type, dye stability and previous treatment history. You acknowledge that some stains, wear patterns, odours or colour changes may not be fully removable, even when the service has been performed correctly. Cleaning outcomes can be affected by pre-existing damage, hidden contamination or manufacturing defects.You must tell us in advance about any delicate, antique, handmade, water-sensitive or otherwise fragile items, as well as any known issues such as loose seams, dye bleed, shrinkage risk, mould, pet contamination or previous restoration attempts. We may decline to work on items that are not suitable for the chosen method or that present an unacceptable risk. Where we proceed after you have approved the method, you accept the normal risks associated with the cleaning process, provided we have acted with reasonable care and skill.
It is your responsibility to remove or secure small items, valuables, breakables and personal belongings before the appointment, unless we have agreed otherwise. We do not routinely move heavy furniture, electrical appliances or items that may cause damage if moved. If furniture is moved by us at your request, it will only be to a reasonable extent and at your risk unless damage is caused by our negligence. We may refuse to move items if doing so is unsafe or likely to cause damage.
Liability is limited to direct losses caused by our proven negligence, breach of contract or failure to use reasonable care and skill. We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to those legal limits, we are not responsible for loss of profit, loss of business, loss of opportunity, loss of data, or other indirect or consequential losses.
Where damage is alleged, you must notify us as soon as reasonably possible and in any event within a reasonable time after the service. You should allow us the opportunity to inspect the issue before any repairs, replacement or further cleaning is arranged. We may request photographs, purchase information, maintenance history or other evidence relevant to the claim. If we accept responsibility, our liability will normally be limited to the lesser of the cost of repair, the cost of reasonable replacement or the amount paid for the affected service, unless the law requires otherwise.
We are not liable for pre-existing faults, fair wear and tear, hidden defects, pre-existing staining, fibre distortion, shrinkage, dye migration, latent marks, or damage caused by unsuitable materials, poor installation, underlying moisture issues or prior DIY cleaning methods. We do not guarantee complete removal of every stain or odour. Advice given on aftercare is provided in good faith, but final decisions about use and maintenance remain yours. Any recommendations should be followed carefully to reduce the risk of re-soiling or damage.
Waste, residue and environmental compliance
We operate in accordance with applicable waste regulations and environmental standards in the United Kingdom. Any waste generated during the service, including soiled solution, removed residues, used disposable materials and packaging, will be handled responsibly. We will not knowingly dispose of waste in a way that breaches environmental law, local authority requirements or drainage restrictions. Certain waste streams may need to be retained, taken away or disposed of through approved methods depending on their composition and contamination level.
You are responsible for advising us of any hazardous materials, contamination risks or regulated waste present at the property before work starts. This includes, without limitation, biological contamination, needles, sharps, asbestos risk, chemical spills, pest infestation residue or any other material requiring specialist handling. We do not provide hazardous waste removal unless expressly agreed in writing and permitted by law. If such materials are discovered during the service, we may suspend or stop work immediately and charge for time spent and any reasonable additional costs incurred.
Where wastewater or cleaning residue must be disposed of, we will do so using methods appropriate to the nature of the job and in line with our duty to prevent unlawful disposal. You must not ask us to dispose of items or materials in a manner that would breach any statute, regulation or by-law. If the property has restrictions on drainage, environmental discharge or access to disposal points, you must tell us in advance so that we can plan accordingly. Any extra compliance cost may be added to the final fee if reasonably incurred.
Any equipment, products or materials we bring to the property remain our property unless they are consumed in the course of the service. You must not tamper with, misuse or interfere with our equipment, and you are responsible for ensuring that pets, children and third parties do not create unsafe conditions around the work area. If your premises are commercial, you must also ensure that your staff, contractors or building management do not obstruct the work or create added risk without prior agreement.
Complaints and remedies should be raised promptly so that we can investigate and, where appropriate, return to inspect the issue. If a complaint is valid and relates directly to our performance, we may at our option carry out further treatment, offer a partial refund, or make another reasonable adjustment. Any remedy will depend on the circumstances and will not exceed what is necessary to address the actual issue. We will not be liable for dissatisfaction arising from factors outside our control or from results that were clearly outside the scope of the agreed service.
If you are a consumer, nothing in these terms affects your statutory rights under UK law. If you are a business customer, you confirm that you have authority to enter into this contract and that these terms represent the full agreement between us unless a written variation has been agreed. No employee, contractor or representative of ours has authority to vary these terms verbally unless such variation is confirmed in writing by an authorised person.
Force majeure
We will not be in breach of these terms or otherwise liable for delay, failure or interruption caused by events beyond our reasonable control. These may include, for example, extreme weather, fire, flood, transport disruption, civil disorder, labour disputes, epidemics, power outages, equipment shortages, acts of government or other unforeseen events. Where possible, we will contact you to rearrange the service, but we cannot guarantee availability during the period affected by the event.Severability and interpretation
If any provision of these terms is held to be invalid or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, or if that is not possible, severed from the terms. This will not affect the validity of the remaining provisions. Headings are included for convenience only and do not affect interpretation. References to the singular include the plural and vice versa where the context allows.Governing law
These terms and conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from or connected with the provision of services by Carpet Cleaners NW6 shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law gives you the right to bring proceedings elsewhere. Nothing in this section limits any mandatory statutory rights that apply to you under UK law.By booking our service, you acknowledge that you have read these terms, understand your obligations, and agree that the service will be delivered on the basis described above. If any issue is not expressly covered, we will deal with it in a fair, reasonable and lawful manner, taking into account industry practice, the nature of the service and the circumstances of the booking. These terms are intended to support a professional service relationship and to ensure that expectations are clear from the start.